Privacy policy

Last updated: July 4, 2026

Mada Home is operated by Mada Collection Gifts, a business licensed in Abu Dhabi, United Arab Emirates.

Mada Collection Gifts operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Mada Home is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal information we collect or process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

* Contact details, including your name, mobile number, WhatsApp number, email address if provided, billing address, and shipping address.
* Delivery information, including emirate, area, street address, building, villa, apartment, or office details, delivery instructions, and any other information needed to deliver your order.
* Financial information, including payment method, payment confirmation, transaction details, and other payment-related details. For online payments, payment information is processed by secure payment providers.
* Cash on delivery information, including order details, delivery contact details, and payment status at the time of delivery.
* Account information, including your username, password, preferences, settings, order history, and saved addresses if you create an account.
* Transaction information, including the items you view, add to cart, purchase, cancel, return, exchange, request a refund for, and your past transactions.
* Communications with us, including the information you include when contacting us through mobile, WhatsApp, website forms, social media, or other communication channels.
* Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
* Usage information, including information about how you interact with or navigate the Services.

Customers should avoid submitting unnecessary sensitive or personal information in order notes, delivery instructions, or customer support messages.

2. Personal information sources

We may collect personal information from the following sources:

* Directly from you, including when you place an order, create an account, check out as a guest, provide delivery information, choose cash on delivery, communicate with us, or otherwise provide us with your personal information.
* Automatically through the Services, including from your device when you use our website and through the use of cookies, pixels, analytics tools, and similar technologies.
* From Shopify and service providers, including when they provide technology, payment processing, analytics, website hosting, checkout, fraud prevention, or other services on our behalf.
* From delivery partners, where needed to confirm delivery status, failed delivery attempts, returns, or customer availability.
* From marketing or advertising partners, where applicable and permitted.

3. How we use your personal information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

3.1 To provide, tailor, and improve the Services

We use your personal information to provide the Services, including to:

* process your order;
* process your payment or cash on delivery order;
* confirm your order details;
* arrange delivery;
* manage failed delivery attempts;
* process cancellations, returns, refunds, replacements, and exchanges;
* provide customer support;
* create, maintain, and manage your customer account, if you create one;
* remember your preferences;
* improve our products, website, and customer experience;
* provide a customized shopping experience.

3.2 Payment processing

Payments are processed through secure payment providers or payment methods shown at checkout.

We do not store full payment card details on our website. Payment information is handled by payment providers according to their own security and privacy practices.

For cash on delivery orders, we may use your name, mobile number, delivery address, order details, and order amount to arrange delivery and collect payment at the time of delivery.

3.3 Delivery and order fulfillment

We use your personal information to prepare, process, and deliver your order.

This includes sharing the necessary delivery information with delivery partners, such as your name, mobile number, WhatsApp number where provided, delivery address, delivery instructions, order details, and delivery status.

3.4 Marketing and advertising

Where you have confirmed your preference, opted in, subscribed, or where otherwise permitted by applicable law, we may use your personal information for marketing and promotional purposes.

This may include sending product updates, offers, launch announcements, abandoned cart reminders, and promotional messages through available channels, including WhatsApp, SMS, phone, email, or similar channels, depending on your communication preferences and the tools available at the time.

You may opt out of marketing communications at any time by following the unsubscribe or opt-out instructions provided in the message, replying through the relevant communication channel, or contacting us.

Order-related messages, payment updates, delivery updates, customer service replies, return updates, refund updates, and other transactional communications are not marketing messages and may still be sent where necessary.

3.5 Cookies, pixels, and analytics

We may use cookies, pixels, analytics tools, advertising tools, and similar technologies to operate our website, understand customer behavior, improve our store, measure marketing performance, and show relevant advertising.

This may include Shopify analytics, Facebook Pixel / Meta Pixel where enabled, and similar services we may use from time to time.

Customers may be able to manage cookie or privacy preferences through the cookie banner, browser settings, or privacy tools available on our website, depending on the settings available at the time.

3.6 Security and fraud prevention

We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.

If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other access details with anyone else.

3.7 Communicating with you

We use your personal information to provide customer support, respond to enquiries, manage orders, handle delivery communication, and maintain our business relationship with you.

3.8 Legal reasons

We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and enforce or investigate potential violations of our terms or policies.

4. How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.

Such circumstances may include:

* With Shopify, which hosts and powers our online store.
* With service providers, vendors, and partners who perform services on our behalf, such as website hosting, IT management, payment processing, fraud prevention, data analytics, customer support, cloud storage, order management, delivery, returns, and marketing.
* With delivery partners to deliver your order, arrange delivery attempts, manage failed delivery, process return collection, and confirm delivery status. This may include sharing your name, mobile number, WhatsApp number where provided, delivery address, delivery instructions, order details, and delivery status.
* With payment providers to process card payments, Apple Pay, refunds, fraud checks, and payment confirmations.
* With business and marketing partners to provide marketing services and advertise to you, where permitted. For example, we may use Shopify, Facebook Pixel / Meta Pixel, and similar tools to support advertising, campaign measurement, and customer experience improvements.
* When you direct us, request us, or otherwise consent to our disclosure of certain information to third parties, such as to deliver products to you or through your use of social media widgets or login integrations.
* With our affiliates or otherwise within our corporate group, where applicable.
* In connection with a business transaction such as a merger, sale, restructuring, or bankruptcy.
* To comply with applicable legal obligations, respond to valid legal requests, enforce applicable terms or policies, and protect or defend the Services, our rights, and the rights of our users or others.

5. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services.

In addition, to help protect, grow, and improve our business, we may use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify.

To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify.

In these circumstances, Shopify may be responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.

6. Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties.

If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services or users of those third-party platforms.

Our inclusion of such links does not, by itself, imply endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

7. Children’s data

The Services are intended for use by adults and are not intended to be used directly by children.

We do not knowingly collect personal information directly from children under the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided us with their personal information directly, you may contact us using the contact details below to request that it be deleted, subject to applicable laws and business record requirements.

8. Security and retention of your information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security.

In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to:

* maintain your account;
* process and deliver your order;
* manage returns, refunds, replacements, or exchanges;
* provide customer support;
* comply with legal, tax, accounting, or reporting obligations;
* resolve disputes;
* prevent fraud;
* enforce our terms and policies;
* maintain business records.

Order, delivery, payment, and customer support information may be retained for as long as reasonably necessary for these purposes.

9. Customer accounts

Customers may choose to check out as guests or create an account, depending on the options available on our website.

If you create an account, we may process account-related information such as your name, mobile number, email address if provided, order history, saved addresses, and account preferences.

You are responsible for keeping your account login details confidential.

10. Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.

However, these rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.

10.1 Right to access / know

You may have a right to request access to personal information that we hold about you.

10.2 Right to delete

You may have a right to request that we delete personal information we maintain about you.

10.3 Right to correct

You may have a right to request that we correct inaccurate personal information we maintain about you.

10.4 Right of portability

You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

10.5 Managing communication preferences

We may send you promotional communications only where you have confirmed your preference, opted in, subscribed, or where otherwise permitted by applicable law.

You may opt out of receiving promotional communications at any time by following the unsubscribe or opt-out instructions provided in the message, replying through the relevant communication channel, or contacting us.

If you opt out, we may still send non-promotional communications, such as messages about orders, payment, delivery, returns, refunds, or customer support.

You may exercise any applicable rights by contacting us using the contact details provided below.

We will not discriminate against you for exercising any applicable rights.

We may need to verify your identity before we can process your requests, as permitted or required under applicable law.

We will respond to your request in a timely manner as required under applicable law.

11. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

Depending on where you live, you may have the right to appeal our decision by contacting us or lodge your complaint with your local data protection authority.

12. International transfers

Because we use Shopify, payment providers, technology providers, marketing tools, and service providers to operate our store, your personal information may be transferred, stored, or processed outside the United Arab Emirates where necessary for these purposes.

Please note that we may transfer, store, and process your personal information outside the country where you live.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority of the United Kingdom, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

14. Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please contact us at:

Mada Collection Gifts
Abu Dhabi, United Arab Emirates
Mobile: +971-58-605-0667

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